Privacy Policy
1. Introduction
Welcome to Click@Kitcen Grocery Store. We respect your privacy and are committed to protecting your personal information when you visit our website, place an order, or use our services.
This Privacy Policy explains how we collect, use, store and disclose your personal information in connection with our grocery store and online shopping services in Australia.
2. Information We Collect
We may collect the following information when you use our website or services:
Personal details: Your name, email address and phone number.
Delivery information: Your delivery address, billing address and delivery instructions.
Order information: Products purchased, order history, preferences and payment status.
Payment information: Payment details processed through our payment service providers. We do not store full payment card details unless our payment arrangements specifically permit this.
Website information: IP address, browser type, device information, cookies and website usage data.
Customer communications: Information you provide when contacting us with questions, feedback or complaints.
3. How We Collect Your Information
We may collect personal information when you:
Register for an account on our website.
Place an order or request grocery delivery.
Subscribe to newsletters or promotional communications.
Contact our customer support team.
Browse or interact with our website through cookies and similar technologies.
4. How We Use Your Information
We use your information for legitimate business purposes, including:
Processing and managing grocery orders.
Arranging deliveries and communicating delivery updates.
Processing payments and refunds.
Responding to enquiries and resolving complaints.
Improving our products, services and website.
Sending promotional offers and updates where permitted by law.
Preventing fraud, maintaining website security and meeting legal obligations.
5. Payment Security
Online payments may be processed by third-party payment providers. Your payment information will be handled in accordance with the relevant provider’s privacy and security practices.
We take reasonable steps to protect customer information during online transactions. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to remember your preferences, maintain shopping cart functionality, understand website traffic and improve your shopping experience.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
If we use third-party analytics or advertising services, those services may collect information in accordance with their own privacy policies.
7. Sharing Your Information
We do not sell your personal information.
We may share relevant information with trusted third parties when necessary to operate our business, including:
Payment processing providers.
Delivery partners and couriers.
Website hosting and technical service providers.
Customer support and analytics providers.
Government authorities or other parties where required or authorised by law.
We take reasonable steps to ensure that third parties handle personal information appropriately.
8. Overseas Disclosure
Some of our website, payment, hosting or other service providers may store or process information outside Australia.
Where applicable, we will take the steps required under Australian privacy law and provide information about overseas disclosures as required.
9. Data Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include access controls, secure systems and appropriate security procedures.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by law.
10. Your Privacy Rights
Subject to applicable law, you may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
You may also request to unsubscribe from promotional emails at any time by using the unsubscribe link or contacting us.
To make a privacy-related request, please contact us using the details below.
11. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing personal information.
12. Children’s Privacy
Our website is intended for general shopping purposes. We do not knowingly collect personal information from children beyond what is reasonably necessary for our services and permitted by applicable law.
If you believe a child has provided personal information inappropriately, please contact us.
13. Privacy Complaints
If you believe we have mishandled your personal information, you may contact us with details of your concern.
We will review your complaint and respond within a reasonable time. If the matter is not resolved, you may be able to refer it to the Office of the Australian Information Commissioner (OAIC), subject to its requirements.
Website: https://www.oaic.gov.au/
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
Any changes will be published on this page with an updated revision date.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Business Name: CLICK AT KITCHEN PTY LTD
Business Address: 33 Genovese Avenue Ormeau
Email: clickatkitchen@gmail.com
Phone: Will be updated soon
Website: clickatkitchen.com.au